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You can update your profile details on 96vip, but changing your mobile number requires a few extra steps for security purposes.

Steps to change your name:

To change your mobile number: This can't be done directly from settings. You'll need to reach out to the support team via live chat. A photo of your NID or passport may be required for identity verification. The process typically takes 24–48 hours to complete.

96vip isn't limited to cricket — you can bet on a wide variety of sports. Main sports currently available:

• Football: English Premier League, La Liga, Champions League, Bundesliga, Bangladesh Premier League
• Tennis: From Grand Slams to the ATP/WTA Tour
• Badminton: International Tournaments
• Basketball: NBA & International Matches
• E-Sports: CS:GO, Dota 2, League of Legends

To place a bet on any sport: Log in → Select "Sports Events" or "Bet" from the top menu → Choose your sport → Pick a match and market, enter your stake → Click "Place Bet". Minimum bet starts from ৳50.

Under 96vip's terms, One account per person This is not permitted. If the same person opens two accounts, both will be closed and the balance may be forfeited.

However, different family members (such as spouses or siblings) may open separate accounts, provided that:

• Each person uses a separate mobile number
• Each person is over 18 years of age
• Separate payment methods are used
• No multiple accounts are logged in from the same device (using more than one account on the same device may require verification)

The 96vip official mobile app is not available directly on the Google Play Store or Apple App Store due to third-party restrictions. However, you can get the app in two ways:

Android (APK) Installation:

iOS (iPhone/iPad): Open 96vip.bet in Safari → tap the "Share" icon → select "Add to Home Screen". This creates an app-like shortcut on your device.

After winning a bet on 96vip, your winnings are usually credited Within 5–15 minutes after the match ends Credited automatically to your 96vip wallet.

Then, when withdrawing from your wallet to bKash or Nagad:

• bKash / Nagad: Usually within 15–30 minutes of submitting your request
• Rocket: 30 minutes to 1 hour
• Bank Transfer: 1–3 business days

Large withdrawals (over ৳50,000) go through manual verification, so they may take a bit longer to process. Live betting results can also occasionally take an extra 10–20 minutes to confirm.

96vip is fully committed to responsible gaming. You can suspend your account temporarily or close it permanently at any time.

Temporary Self-Exclusion:

Permanent Account Closure: To do so, email support@96vip.bet or tell us via live chat: "I want to permanently close my account." Your account will be closed within 48 hours of receiving the request.

To learn more, contact our Responsible Gaming View the page.

The following rules apply when a match on 96vip is cancelled or abandoned mid-game:

If the match is cancelled before it starts: The full bet amount is refunded automatically, typically within 24 hours.

If the match starts but is abandoned after a certain number of overs or minutes have been played:

• In cricket, the DLS method generally applies once at least 5 overs have been completed — the result stands as valid.
• If fewer than 5 overs have been played, the match is considered void and bets are refunded.
• In football, if more than 75 minutes have been played, the result is generally considered valid.

For live betting: If a match is suspended after a live bet is placed, each event is settled individually. For any disputed cases, contact support with your bet reference number.